About Us

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Snow.Holiday is a family-run business specialising in snow-sure ski and snowboard holidays.

We offer our clients a more personal service, every Snow.Holiday is tailor-made to suit your requirements. We have a large selection of properties across the best snow sure resorts in the alps, most of which are within 200 metres of a piste or ski lift. Whether you are after the snow, sun or après; we will create your dream holiday. We guarantee best value for money, we will not be beaten on quality, and we’re confident you’ll be very happy with the service received – after all, customer satisfaction is what our independent business is based on.

We are always looking to add new properties to what we can offer but always ensure that these properties are personally visited by one of our directors so that we continue to offer the best possible holiday experience to all our guests. We take care to ensure that the properties we offer are of the best quality, maintained to a high standard and are in excellent locations.

Our sister company Snow.Cab is our own fully licensed transfer company, so the majority of Snow.Holiday transfers are carried out in our own vehicles with our own professional and friendly drivers.

Our Values:

Quality

We aim to provide a quality product and pursue excellence in everything we do, especially customer service.

Community

We are community based. We are committed to bringing cohesion and life to the place and spheres in which we work.

Refreshment

We aim to improve lives. Our Holidays are a time of re-connection, restoration and refreshment.

Generosity

We are both a creator and giver of resources. We aim to be generous and enabling, see our "Who we support" page for details.

Relationship

We are committed to relationship and so people are people first whether they be customers, staff or suppliers.

Resource

Snow.Holiday is a place where money is a resource not the goal.

Our Reassurances

a) Insuring Client Funds

Protection of client funds and peace of mind: In compliance with government regulations for the protection of package holidays we provide 100% financial protection for all packages booked with Snow.Holiday. This will ensure that your holiday is fully protected, and no client funds are put in danger.

b) Environmental

We regularly seek to improve our environmental performance. This includes introducing digital-only booking and project management processes.

c) Social Impact

In everything we do, we aim to have as much positive social impact as possible. Our social values are based around acting with integrity, creating and engaging with our local community, and developing people within this community to reach their full potential.

d) Equality

We are compliant to all statutory obligations set out in the Equality Act 2010. We are proactive in putting this into practice and have vast experience working with people from a range of ethnicities, age groups, genders, faiths and sexual orientations.

e) Health & Safety

We have a comprehensive policy relating to health and safety at work. This is regularly checked, and relevant actions are then carried out where needed. This policy is updated every 3 months to ensure we are fully compliant to UK and EU law. This is the responsibility of a nominated director.

f) Quality Control

We have a range of quality control procedures, including account manager sign off and multiple checks on all work that is created. We have implemented a set of policies and procedures to reassure you that we align with UK and EU law. This means we deliver high quality services and products without compromising on our core values and social drive. We monitor, review and develop these processes to ensure our customers are reassured and have confidence in all that we create for them.

g) Data-Handling

We have a clear data-handling policy that is compliant with all UK and European GDPR law, in line with the new Data Protection Act 2018 (DPA 2018). This will include any data we collect via direct research or monitoring. All data that is handed to us is only used and displayed after clear agreement with the client. All of our data is backed-up and secured via redundant storage devices over a secure network.